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Frequently Asked Questions

Check out the FAQs

Installation & Warranty

How long does the entire process take?

Typical installation time is less than one business day. Installations involving solar panels may take longer. The process from placing your order to having the Meter installed in your home takes 2 to 4 weeks.

Is shipping, permitting, and installation included?

Yes, our all-inclusive price covers shipping, installation, and permitting.

Where can we find tools and installation guides?

Tools and installation guides can be found on the support page.

What is the warranty?

The battery cells have a 10-year warranty, and the standard warranty is 5 years.

How many years of self-monitoring, after-sales service, and liability insurance come with the unit?

1 year. After the first year, all 3 services can be subscribed to for $99 annually.

Product Description

How is MeterHome different from other batteries out there?

MeterHome batteries are proudly designed, built and tested in the United States. Every battery is fully self-monitored and remotely optimized for peak efficiency by our professional, US-based control center. In the event of errors or performance issues, MeterHome engineers will either perform automatic remote maintenance or dispatch a technician for timely on-site service.

When will I receive my tax credit and state rebates?

The federal tax credit is applied when you file your tax return. State rebates may take up to six months after project completion. Consult your tax professional for more details.

Are shipping, permitting and installation included?

Shipping, permitting and installation fees are subject to the policies set forth by each distributor and the laws governing each municipality.

What type of battery is inside?

We use Lithium Iron Phosphate (LiFePO4) batteries. MeterHome is UL-listed for its adherence to strict safety regulations. In addition to their superior safety advantages, LiFePO4 batteries are free from nickel, magnesium and cobalt, toxic substances with significant humanitarian and ethical concerns.

Can my battery be used every day?

Yes, our batteries are designed for everyday use.

Is MeterHome safe?

Yes. We use Lithium Iron Phosphate (LiFePO4) batteries. MeterHome is UL-listed for its adherence to strict safety regulations. LiFePO4 exhibits greater thermal stability and a significantly higher thermal runaway temperature. These are safer, tougher, more durable batteries.

Will it work with existing batteries from other companies?

MeterHome batteries are designed to operate exclusively with MeterHome systems. However, your system will be compatible with most existing solar setups and generators.

How do I prolong the life of my battery?

We do not restrict the depth of discharge if used daily. If not used daily, we suggest the resting stage be set between 40% and 60%. In addition, MeterHome batteries have built-in safety features to prevent damage.

What is the warranty?

Each MeterHome battery comes with a 10-year warranty.

Can I participate in a program with my utility company?

Yes, MeterHome batteries support participation in utility financial benefit programs. Please contact your local utility company to inquire about their specific programs and offerings.

How is Meter different from other batteries on the market?

It's built in the USA, offering additional tax benefits.
$1 million liability insurance for the first three years.
Professionally monitored and optimized daily.
Automatic or technician-performed maintenance if issues arise.

What type of battery is inside?

Lithium Iron Phosphate (LFP) battery. It is cobalt-free, safer, and environmentally better.

Can my battery be used every day?

Yes, our batteries are designed for everyday use.

Is Meter safe?

Yes, LFP has better thermal stability and is safer than lithium cobalt batteries. We provide $1 million liability insurance for the first 3 years.

Will it work with existing batteries from other companies?

Meter batteries only work with Meter batteries, but they work with most solar setups.

How do I extend the life of my battery?

To maximize longevity, avoid going below 20% or above 80% daily. Full charge/discharge is okay for emergencies.

What is the capacity limit? Is it expandable?

Capacity is 14.3 kWh with 10 kW output. Expandable up to 8 units for 114.4 kWh and 80 kW.

Will it work with existing solar panels?

Solar panels work as long as the voltage (71.5V per Meter) is matched. Brand does not matter.

How does permitting work? Is it easier?

Meter works without solar, so permitting for non-solar installs is much faster.

What is the amperage of the ATS included in your kit?

The inverter includes a 70A breaker for the backup loads panel.

Applications & Benifits

How is MeterHome different from other batteries out there?

MeterHome batteries are proudly designed, built and tested in the United States. Every battery is fully self-monitored and remotely optimized for peak efficiency by our professional, US-based control center. In the event of errors or performance issues, MeterHome engineers will either perform automatic remote maintenance or dispatch a technician for timely on-site service.

When will I receive my tax credit and state rebates?

The federal tax credit is applied when you file your tax return. State rebates may take up to six months after project completion. Consult your tax professional for more details.

Are shipping, permitting and installation included?

Shipping, permitting and installation fees are subject to the policies set forth by each distributor and the laws governing each municipality.

What type of battery is inside?

We use Lithium Iron Phosphate (LiFePO4) batteries. MeterHome is UL-listed for its adherence to strict safety regulations. In addition to their superior safety advantages, LiFePO4 batteries are free from nickel, magnesium and cobalt, toxic substances with significant humanitarian and ethical concerns.

Can my battery be used every day?

Yes, our batteries are designed for everyday use.

Is MeterHome safe?

Yes. We use Lithium Iron Phosphate (LiFePO4) batteries. MeterHome is UL-listed for its adherence to strict safety regulations. LiFePO4 exhibits greater thermal stability and a significantly higher thermal runaway temperature. These are safer, tougher, more durable batteries.

Will it work with existing batteries from other companies?

MeterHome batteries are designed to operate exclusively with MeterHome systems. However, your system will be compatible with most existing solar setups and generators.

How do I prolong the life of my battery?

We do not restrict the depth of discharge if used daily. If not used daily, we suggest the resting stage be set between 40% and 60%. In addition, MeterHome batteries have built-in safety features to prevent damage.

What is the warranty?

Each MeterHome battery comes with a 10-year warranty.

Can I participate in a program with my utility company?

Yes, MeterHome batteries support participation in utility financial benefit programs. Please contact your local utility company to inquire about their specific programs and offerings.

When will I receive the tax credit and rebate?

The tax credit is claimed on your annual tax return. State rebates may take up to 6 months.

Can I participate in utility programs?

Yes. Contact your utility provider to see which programs are available.

Why is this better than a utility-scale solution?

Lower cost, easier to scale, faster deployment, and integrates into VPP programs.

How cost-effective is it and what is the ROI?

Incentives vary by location. ROI may be less than 1 year depending on rebates.

How does Meter benefit NEM 3.0?

Battery storage is essential under NEM 3.0 to maximize solar ROI.

How is Meter different from other battery systems?

Designed in the USA, remotely monitored daily, and supports utility aggregation.

What is a Virtual Power Plant (VPP)?

Meter aggregates residential solar and batteries to support the grid during demand peaks.

What is Flex Connect?

Flex Connect optimizes charging/discharging and integrates your system with the VPP.

Are your CTs revenue-grade?

No. They are only for inverter usage patterns and power curtailment.

What RSD devices do you offer?

We do not offer RSDs. The inverter has an RSD communication interface.

Function & Knowledge

How is MeterHome different from other batteries out there?

MeterHome batteries are proudly designed, built and tested in the United States. Every battery is fully self-monitored and remotely optimized for peak efficiency by our professional, US-based control center. In the event of errors or performance issues, MeterHome engineers will either perform automatic remote maintenance or dispatch a technician for timely on-site service.

When will I receive my tax credit and state rebates?

The federal tax credit is applied when you file your tax return. State rebates may take up to six months after project completion. Consult your tax professional for more details.

Are shipping, permitting and installation included?

Shipping, permitting and installation fees are subject to the policies set forth by each distributor and the laws governing each municipality.

What type of battery is inside?

We use Lithium Iron Phosphate (LiFePO4) batteries. MeterHome is UL-listed for its adherence to strict safety regulations. In addition to their superior safety advantages, LiFePO4 batteries are free from nickel, magnesium and cobalt, toxic substances with significant humanitarian and ethical concerns.

Can my battery be used every day?

Yes, our batteries are designed for everyday use.

Is MeterHome safe?

Yes. We use Lithium Iron Phosphate (LiFePO4) batteries. MeterHome is UL-listed for its adherence to strict safety regulations. LiFePO4 exhibits greater thermal stability and a significantly higher thermal runaway temperature. These are safer, tougher, more durable batteries.

Will it work with existing batteries from other companies?

MeterHome batteries are designed to operate exclusively with MeterHome systems. However, your system will be compatible with most existing solar setups and generators.

How do I prolong the life of my battery?

We do not restrict the depth of discharge if used daily. If not used daily, we suggest the resting stage be set between 40% and 60%. In addition, MeterHome batteries have built-in safety features to prevent damage.

What is the warranty?

Each MeterHome battery comes with a 10-year warranty.

Can I participate in a program with my utility company?

Yes, MeterHome batteries support participation in utility financial benefit programs. Please contact your local utility company to inquire about their specific programs and offerings.

What does W vs WH mean?

W: Watt — power measurement.
Wh: Watt-hour — energy measurement.

Where can I find the Meter App user manual?

You may download the App User Manual from: here

Where can I find the Meter datasheet?

You may download the Meter datasheet from: [link]

What are backup loads and non-backup loads?

Backup loads: Must remain available during outages.
Non-backup loads: Non-essential during outages.

Does Meter support Time-of-Use?

Yes. Time-of-use shifting helps reduce energy costs.

Does Meter support Storm Hedge mode?

Yes. Storm Hedge helps you prepare for extreme weather.

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